Frequently Asked Questions

Support & Repair

How do I know if my laptop should be repaired or replaced?
We evaluate device age, performance, and repair cost. If repair is not cost-effective, we honestly recommend replacement instead of charging you unnecessarily.
Can I get a diagnosis before committing to repair?
Yes. We always diagnose first and explain the issue clearly before any repair begins, along with transparent cost options.
Will my data be safe during repair?
Your data is handled with strict care. We do not access personal files unless required for diagnosis and always recommend backup before service.

Supply & Install

Do you help choose the right laptop or desktop for my needs?
Yes. We recommend devices based on your work type, budget, and long-term usability instead of just selling random models.
Do you provide installation after purchase?
We handle full setup including OS installation, software setup, updates, and performance optimization.
Can you supply bulk IT equipment for offices?
Yes. We supply bulk desktops, laptops, accessories, printers, and networking equipment for offices, schools, and businesses.

Cabling & Networking

Can you design a full office network from scratch?
Yes. We plan and install structured networks including routers, switches, cabling, and access points based on your office size and usage.
Do you fix slow WiFi and network drops?
We analyze interference, router placement, bandwidth load, and configuration issues to permanently stabilize your network.
Do you provide LAN and structured cabling?
Yes. We install professional-grade LAN cabling with proper labeling, routing, and rack setup for scalability and maintenance.

Office Setup & Relocation

Can you move our entire office IT setup safely?
Yes. We handle safe dismantling, transport, and reinstallation of all IT systems including networks, PCs, and servers.
Will our systems be down during relocation?
We plan relocation in phases to minimize downtime. Critical systems are prioritized for fast restoration.
Do you set up the new office network and workstations?
Yes. We fully configure your new office including networking, cabling, workstation setup, and testing.

Managed IT Services

What exactly do managed IT services include?
Continuous monitoring, maintenance, updates, cybersecurity, priority support, and consulting for your business systems.
Why should a business switch from break-fix to managed IT?
Managed IT prevents problems before they happen, reduces downtime, and gives predictable monthly IT costs instead of surprise repair expenses.
Do you provide emergency IT support?
Yes. Critical issues are prioritized with fast response depending on your service plan.

Cybersecurity Services

How do you protect businesses from hacking and ransomware?
We use layered protection including 24/7 SOC, endpoint security, firewall configuration, email filtering, patching, and secure backup systems.
Do you check if our systems are already compromised?
Yes. We perform vulnerability assessments to detect hidden threats, weak passwords, and system risks.
Can you train our staff to avoid phishing attacks?
Yes. We provide awareness training to help employees recognize fake emails, links, and social engineering attempts.
📞 Need urgent IT support? Call us now: +977-XXXXXXXXX